Bernard Black Exemplifies Customer Service

The great British series Black Books stars Dylan Moran as Bernard Black, bookshop owner and disheveled grouch. Lover of alcohol and cigarettes, and considerably less fond of dealing with the public, Bernard has quite the way of dealing with patrons, as you can see in the compilation below. As a librarian who deals with the public, I can say that his retorts and attitude are oh so tempting…

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